Frequently Asked Questions
Click on a plus sign “+” to see answers to some of the most frequently asked questions about Illumene lighting services.
What type of events do you light?
Any event or space that you want transformed! Weddings, corporate gatherings, grand openings, fundraisers, galas, fashion shows, and private parties are a few of the events we regularly light.
Where do you get inspiration for your lighting designs?
Our clients are the best sources of inspiration for our lighting designs. At Illumene, we work closely with our clients to ensure that we understand the vision for your special event. Let us know the theme of your event, your ideas and color preferences and we will create a unique lighting design infused with your personality!
What are your prices?
Since pricing depends on many factors, we will probably need to ask you some questions before providing you with a quote. Venue, date, number of guests and the complexity of the job will play a role in determining the investment necessary to properly light your event.
With that said, our prices are very competitive and we tailor our services to fit even the most demanding budgets.
My DJ offered to provide lighting for my event. Why should I hire Illumene?
Even though your DJ and other special event vendor may offer to provide you with a basic lighting set-up, they usually don’t have the knowledge or resources to finish the job because lighting isn’t their primary product, it’s their second or third. If you want your space to look as it was photoshopped even before your photographer starts taking pictures of your event, you should delegate lighting to lighting professionals.
Is it possible to come and see the lighting at your next event?
If the event is behind closed doors, then unfortunately it would be an impossibility. During an event, we will be solely focused on meeting the needs of our present client. That’s why we created an extensive Picture Gallery for you to look through. It has many beautiful photos from our previous events and it is regularly updated.
When should I book my event?
A gathering is booked on average 6-12 months ahead of time. Large scale events are planned well over a year in advance. It is never too early to have the peace of mind that your date is reserved, so it is best to contact us as soon as your event venue is secured.
Are you insured?
Yes, so when your venue tells you that all vendors will need to have $1,000,000 to $2,000,000 dollar coverage you can rest assured that we have it. We will gladly provide it directly to your venue coordinator to save you the time and confusion.
When do you arrive to setup?
Depending on the specifics of your event, our arrival time can vary from 1-4 hours before “go time” to 24 hours prior to the event’s start. Setup time is included in the contract agreement. Tear down lasts anywhere from 1-6 hours depending on the complexity of your event and weather conditions.
What will your attire be for my event?
Illumene’s lighting technicians wear black on black. You’ll have to look hard though, because they have a way of staying out of sight but close enough to ensure everything is where it needs to be.
Do you have any special requirements from our venue?
Depending on the scale and complexity of your request we might need to access the location the day beforehand or request additional power to be fed to your space. We will discuss this with you or your event planner beforehand.
How far are you willing to travel for my upcoming event?
We tend to focus on South Florida but traveling outside of our normal service area can be discussed.
How do I move forward and book my event with Illumene?
If you have already received a quote by email and have no further questions then you can request a contract. It will be a digital contract, which will require no pens, paper or fax machines to confirm. Once you receive our contract, simply scroll to the bottom of the document and digitally sign it. From there, it will redirect you to our payment portal for you to leave your deposit by credit card. Our deposit amount is 50% of the total contract price, due at the time the contract is signed. Any remaining balance should be paid in full 10 (ten) days prior to your event.
Do you accept credit cards?
Yes, and hiring Illumene is a great way to rack up your reward points!
When do we meet before our event?
We will contact you the Tuesday before your event to finalize all of the details such as selecting colors for your lighting design and anything relating to your event. Most of the time, for smaller scale bookings, no walk-throughs will be necessary, but if one is needed, we will contact you sufficiently in advance of the event to schedule it.